Introduction
This Privacy Statement and Notice ("Privacy Notice") describes Lavida Health Inc.,
("we","us" or "our") collects, uses, discloses, and protects the personal information and protected health information of individuals who visit our website, use our services, or interact with us. This Privacy Notice complies with applicable United States federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), as amended, and its implementing regulations.
Effective Date: February 9, 2026

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1. Information We Collect
1.1 Personal Information
We may collect the following categories of personal information:
• Identifiers: Name, postal address, email address, telephone number, unique personal identifier, online identifier, Internet Protocol address, account name, or other similar identifiers.
• Protected Classifications: Information such as age, gender, disability status, or other characteristics protected under federal or state law.
• Commercial Information: Records of services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet Activity: Browsing history, search history, information regarding interactions with our website, application, or advertisements.
• Geolocation Data: Physical location or movements.
• Audio, Electronic, Visual, or Similar Information: Audio recordings of calls to our customer service representatives, electronic communications, or similar information.
• Professional or Employment-Related Information: Current or past job history or performance evaluations.
• Inferences: Inferences drawn from any of the above information to create a profile about an individual reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

1.2 Protected Health Information

As a home health care provider, we are a covered entity under HIPAA. We may collect protected health information ("PHI"), which includes:
• Medical records
• Treatment information
• Billing and payment information
• Insurance information
• Laboratory test results
• Medication information
• Information related to physical or mental health conditions
• Other information that may identify you and relates to your past, present, or future health status or healthcare services.

1.3 Sources of Information
We collect information from the following sources:
• Directly from you: Information you provide when you register for an account, request services, communicate with us, or use our website.
• Automatically through our website: Information collected through cookies, web beacons, and other tracking technologies.
• From third parties: Information received from healthcare providers, insurance companies, business partners, or other third parties with your consent or as otherwise permitted by law.

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​2. How We Use Your Information​

​2.1 Business Purposes
We may use your personal information for the following business purposes:
• To provide, operate, and maintain our services
• To process and complete transactions
• To communicate with you about our services
• To respond to your inquiries and fulfill your requests
• To send administrative information, such as changes to our terms, conditions, and policies​

​• To improve our website and services
• To personalize your experience
• To protect against fraudulent, unauthorized, or illegal activity
• To conduct research and analytics
• For recruitment and employment purposes
• To comply with legal obligations

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2.2 Healthcare Operations

We may use your PHI for healthcare operations purposes as permitted by HIPAA, including:
• Quality assessment and improvement activities
• Care coordination and case management
• Reviewing the competence or qualifications of healthcare professionals
• Conducting training programs
• Accreditation, certification, licensing, or credentialing activities
• Business planning and development
• Business management and administrative activities

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2.3 Treatment and Payment

We may use and disclose your PHI for:
• Planning and providing your treatment and care
• Communicating with other healthcare providers regarding your treatment
• Obtaining payment for services provided to you
• Determining eligibility for health plan benefits
• Submitting claims to your health plan
• Responding to inquiries from your health plan

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3. Disclosure of Your Information
3.1 Third-Party Disclosure
We may disclose your personal information to the following categories of third parties:
• Service Providers: Companies that provide services on our behalf, such as website hosting, data analysis, payment processing, order fulfillment, information technology, customer service, email delivery, and other similar services.
• Business Partners: Companies with whom we partner to offer products or services to you.
• Affiliated Companies: Companies that are legally part of the same group as us, including parent companies, subsidiaries, and affiliates.
• Healthcare Providers: Hospitals, physicians, therapists, or other healthcare professionals involved in your care.
• Insurance Companies and Health Plans: Organizations that provide coverage for your healthcare services.
• Government Agencies: As required by law, including for public health activities, health oversight activities, or law enforcement purposes.

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3.2 Disclosure of Protected Health Information

We will only disclose your PHI as permitted or required by HIPAA and other applicable laws. This may include disclosures:
• For treatment, payment, and healthcare operations purposes
• To business associates who provide services on our behalf, under appropriate contractual safeguards
• With your authorization
• For public health activities
• For health oversight activities
• For law enforcement purposes
• For judicial and administrative proceedings
• In response to a subpoena, discovery request, or other lawful process

• To coroners, medical examiners, and funeral directors
• For organ, eye, or tissue donation purposes
• For research purposes under certain conditions
• To avert a serious threat to health or safety
• For specialized government functions
• For workers' compensation purposes

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3.3 Sale or Transfer of Business

In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or new owner. In such event, we will notify you before your personal information becomes subject to a different privacy notice.

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4. Your Rights​

4.1 Rights Under HIPAA
As a covered entity under HIPAA, we provide you with certain rights regarding your PHI, including:
• Right to Access: You have the right to inspect and obtain a copy of your PHI maintained in your designated record set.
• Right to Amend: You have the right to request that we amend your PHI if you believe it is incorrect or incomplete.
• Right to an Accounting of Disclosures: You have the right to receive an accounting of certain disclosures of your PHI made by us.
• Right to Request Restrictions: You have the right to request restrictions on certain uses and disclosures of your PHI, including disclosures to your health plan for payment or healthcare operations purposes if you have paid for services out-of-pocket in full.
• Right to Request Confidential Communications: You have the right to request that we communicate with you about your PHI in a certain way or at a certain location.
• Right to Receive Notice of a Breach: You have the right to be notified of a breach of your unsecured PHI.

• Right to a Paper Copy of This Notice: You have the right to receive a paper
copy of this Privacy Notice upon request.

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4.2 Additional Rights Under State Laws

Depending on your state of residence, you may have additional privacy rights. These may include:
• Right to Know/Right to Access: The right to know what personal information we collect about you and to access that information.
• Right to Delete: The right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: The right to direct us not to sell or share your personal information.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information.
• Right to Non-Discrimination: The right not to be discriminated against for exercising your privacy rights.

4.3 How to Exercise Your Rights
To exercise your rights under HIPAA or applicable state laws, please contact our Privacy Officer using the contact information provided in Section 9 of this Privacy Notice. We may require specific information to verify your identity before processing your request.

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​5. Data Security
We implement reasonable and appropriate security measures to protect your personal information and PHI from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:
• Physical safeguards for our facilities
• Technical safeguards for our electronic systems
• Administrative safeguards, including policies and procedures
• Regular risk assessments and security evaluations

• Workforce training on privacy and security practices​

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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​6. Cookies and Tracking Technologies
6.1 Cookies
Our website uses cookies, which are small text files that are stored on your device when you visit our website. Cookies help us improve your experience on our website and understand how visitors use our site. We use the following types of cookies:
• Essential Cookies: Necessary for the website to function properly.
• Preference Cookies: Allow the website to remember choices you make and provide enhanced, personalized features.
• Analytics Cookies: Collect information about how visitors use our website, which helps us improve its functionality.
• Marketing Cookies: Used to track visitors across websites to display relevant
advertisements.

6.2 Web Beacons
We may use web beacons (also known as clear gifs, pixel tags, or web bugs) to analyze website traffic, track user movement, and gather demographic information about our user base as a whole. Web beacons are small pieces of code placed on a web page that can track when a user has accessed the page.

6.3 Do Not Track Signals
Some browsers have incorporated "Do Not Track" (DNT) features. We [DO/DO NOT] respond to DNT signals from browsers.

6.4 Your Choices Regarding Cookies
Most web browsers allow you to control cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit [www.allaboutcookies.org](http://www.allaboutcookies.org).

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​7. Childrens' Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to remove such information from our systems.

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8. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Notice on our website with a new effective date. We encourage you to periodically review this page for the latest information on our privacy practices.

9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact our Privacy Officer:

Privacy Officer
Lavida Health Inc
5910 Courtyard Dr., Ste 255
Austin, TX 78731
Phone: 512.575.2894

 

10. Complaint Procedures
If you believe your privacy rights have been violated, you may file a complaint with:

1. Our Privacy Officer using the contact information above, or
2. The U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting [www.hhs.gov/ocr/privacy/hipaa/complaints/ (http://www.hhs.gov/ocr/privacy/hipaa/complaints/). We will not retaliate against you for filing a complaint.

11. Applicable Law
This Privacy Notice is governed by the laws of the United States and the state of State of Texas, without regard to its conflict of laws principles.
 

12. Acknowledgment and Consent

By using our website and services, you acknowledge that you have read and​​ understand this Privacy Notice and consent to the collection, use, and disclosure of your information as described herein.
Last Updated: February 9, 2026

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